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Title: The Use Of Contractors For Customer Service Work
Author: Neil Harte,
Source: American Gas Association 1993
Year Published: 1993
Abstract: In todays business environment, the need to be competitive has never been more pressing. That need is just as urgent for natural gas utilities. More and more, we are feeling the pressure to increase our productivity and to do the things that will allow us to remain the fuel of choice, not just now, but for years to come. That means managing costs to make the most effective use of our financial resources.

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