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Title: A Product Theft Program Customers And Employees
Author: David E. Plimley
Source: American Gas Association 1982
Year Published: 1982
Abstract: In extending the invitation for me to participate on this panel, our President, Jim DeVore indicated thai your Committee had expressed considerable interest in the subject of Thefi of Service, particularly in those areas associated with both Customer and Employee Programs, the potential for considering or establishing an Amnesty Program and Lilcos experience in each of these areas. As my copanelisls will be addressing the subject of Field Surveillance and Shop Detection on Meters and Instruments, I will confine my remarks to the philosophy associated with thefl of service, program implementation and administration, controls, computer utilization, uniformity of approach, pitfalls to be encountered, etc., rather than touch upon any Field investigative techniques or diversion methodology.

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