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Title: Call Center Consolidation At Atlanta Gas Light
Author: Tina Brannen
Source: American Gas Association 1998
Year Published: 1998
Abstract: Companies are faced with the challenge of providing superior customer service in an efficient, cost-effective manner. For a number of companies, call center consolidation is a viable solution. Call center consolidation at Atlanta Gas Light required the evaluation of existing business processes and workflow with an emphasis on improving customer operations and customer service

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