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Title: One-Stop Service
Author: William T. Taylor
Source: American Gas Association 1976
Year Published: 1976
Abstract: One-Stop Service simply put is the idea that once Company personnel have gained entrance to the customers premises, either at the customers request or because of Company need, such as routine meter changes, every effort should be made to maximize the customers satisfaction and reduce Company costs by minimizing the need for a return call. Let us look at a couple of the major factors thai prompted Michigan Consolidated to develop the One-Stop Service concept. First and foremost is the condition of the nations economy. There is no one in this room that has not been adversely affected by the high annual rate of inflation that has taken place in the past few years. In addition to the adverse affects of inflation, Michigan, and Detroit in particular, ranks near the top in the national unemployment statistics.

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