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Title: Adapting Gas Service Policies To The Customers Changing Needs
Author: Arthur C. Seale, Jr.
Source: American Gas Association 1981
Year Published: 1981
Abstract: We at Long Island Lighting Company take pride in our record of providing our residential customers with prompt, dependable service on their gas appliances. The residential service policy that is presently practiced by LILCO may be considered Limited Service with a charge for parts, on a no-charge for labor basis, Our policy has undergone many changes over the past two decades: In the early 60s we serviced all gas appliances on a partial charge basis. Since 1970, we have limited our service to only space and water healing units. We perform the following services at no charge:

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