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Title: Evolutive Service Training Program
Author: Robert Malo
Source: American Gas Association 1993
Year Published: 1993
Abstract: Since the beginning, the North American gas industry has promoted efficient customer service through adapted technical training for service and sales personnel, dealers, and installers. Today with the rapid changes in technology, the diversity of markets, the regionalization of service centres, the training programs and techniques have to be under constant review, in order to insure efficient and cost effective training programs.

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