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Title: Workload Forecasting Of Automotive And Equipment Maintenance
Author: D. J. Postl
Source: American Gas Association 1979
Year Published: 1979
Abstract: Consumers Power Company is a combination electric and gas utility serving approximately 1.3 million electric and 1 million gas customers in Michigans Lower Peninsula. The Company conducts its distribution activities through eight Regions. Each Region is charged with the responsibility of developing a workload forecast and work force requirements to satisfy the anticipated workload. This workload forecast becomes a very vital part of the annual budgeting process. In addition to the eight Region headquarters repair facilities, (here are 26 staffed repair centers located throughout the service area. The staff at these centers varies from 15 to one repairman (Exhibit 1). Ninety percent of all general repair work is accomplished with Company personnel. Contracting is limited to the specialty trades such as bumping and painting, upholstery work, glasswork, machine shop, etc.

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