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Title: The Effect Of Charge Service
Author: John R. Peak
Source: American Gas Association 1971
Year Published: 1971
Abstract: MY discussion is limited to the effects we have experienced at Connecticut Natural Gas as a result of implementing a charge for adjustment service on May 4, 1970, 12 months ago. Connecticut Natural Gas Corporation is a straight gas company, servicing the metropolitan Hartford area with approximately 100,000 customers. Natural gas became available to us in 1957. Heating saturation is 45%, typical of New England gas utilities. We aggressively promote gas in all areas. We merchandise appliances, promote heating through dealers/ contractors, rent water heaters, conversion burners and gas-air conditioning. The company has and continues to accept the responsibility to provide service to all its customers on gas appliances and equipment with its own service employees. Prior to May 4, 1970, the company service policy provided free adjustment and diagnostic service. Replacement parts were installed on a time and material basis. Free service was considered an important marketing tool.

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