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Title: People Arent Perfect
Author: Richard D. Hannan
Source: American Gas Association 1982
Year Published: 1982
Abstract: Each person is, as his or her fingerprint is, unique. In communications, each person hears in accordance with his individual background, desires, education, experience, and sincerity. The same words can be interpreted differently. Actual facts can be deluding. Silence can improve communications. Even where a person sits can determine what he sees. Examples of these are given along with ways to make criticisms more acceptable.

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