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Title: Four Years Of Gas Househeating Experience
Author: J. J. Drechsler
Source: American Gas Association 1977
Year Published: 1977
Abstract: This spring marks the fourth anniversary of the Baltimore Gas and Electric Companys entry into the househeating maintenance plan field. In this short span of four years, we have increased our sales from 50.000 contracts to 92,000 contracts, represently ,15% of all single family gas-heated dwellings on our system. This growth was the result of our organisations ability to expand and change in order to meet the challenges of improved customer service and satisfaction at a reasonable and fair price. Today. I would like to review some of our successes, as well as some of our failures that we experienced during this expansion, in the hope that you can avoid the same problems when you decide to increase or start your own househeating maintenance plan system. This presentation is divided into two parts. The first part deals with the history, past and present, of the systems methods how we acquire our customers, how we organize our records, and how we renew our contracts. The second part deals with the coverage itself what is and is not covered under the plan and sone of the service problems that arose because of our coverage.

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