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Title: Conformity Assessment And Business Process Improvement
Author: Carroll Brickenkamp, Sharrill Dittmann, Ernest Garner
Source: 2005 Measurement Science Conference
Year Published: 2005
Abstract: Conformity assessment comprises all activities demonstrating that specified requirements relating to a product, service, process, system, person, or organization are met 1. Product testing, laboratory accreditation, and personnel certification are all parts of the conformity assessment landscape. The customers confidence in the quality of products and services has been greatly enhanced by organizations that have sought to meet conformity assessment standards quality systems and standards, and continuous improvement efforts, are essential to meeting conformity assessment standards.

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