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Title: Internal Best Practice Benchmarking At Columbia
Author: James C. Cable
Source: American Gas Association 1996
Year Published: 1996
Abstract: In 1994 Columbia took part in A.G.A.s best practices benchmarking program for the first time. Five teams of three people each engaged in the process all the way from data collection to the roundtable discussions to the dissemination of the results to our company personnel. That experience was so positive that we continued our involvement in 1995, and again, this year. The experiences we gained from this process were so positive in fact that we have moved to doing best practices benchmarking internally.

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