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Title: The Making Of A Supervisor
Author: William T. Taylor
Source: American Gas Association 1973
Year Published: 1973
Abstract: The Michigan Consolidated Gas Company headquartered in Detroit serves approximately one million customers. The bulk of the services rendered are meter orders. leak complaints, and appliance adjusts. To facilitate the handling of our customers, the Detroit area is divided into eight service disiricis, with a general foreman in charge of each district. The districts are then divided into four sections comprised of a section foreman and from 15 to 19 servicemen in each section. The section foreman is referred to as our first line supervisor. To reach the level of a section foremen there are a number of screenings which take place. Each is designed so that when a man is promoted to the grade of section foreman we have the confidence that we have selected the right man for the job. This isnt to say that all do the job exceptionally well, rather it is to say that very few if any do the job unsatisfactorily. The key to what we consider a successful program rests with the training and counseling given to the employee prior to him becoming a foreman.

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