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Title: Methods Utilized And Training Available In Customer Service
Author: Robert S. Custer
Source: American Gas Association 1972
Year Published: 1972
Abstract: As manager of Training Services for the American Gas Association, my function is to provide manpower development programs to member companies, as requested and as sponsored by the various A.G.A. committees which make up the sections of the Association structure. In 1972 Training Services will administer 20 different training sessions for members to attend away from their home base, as well as 9 different programs for in-company training-that is to say, training done by member company personnel with their own people. These 29 sessions and programs have been requested by and are sponsored by 7 different A.G.A. committees.

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