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Title: How To Increase Qualductivity And Productivity Simultaneously
Author: Richard D. Hannan
Source: American Gas Association 1984
Year Published: 1984
Abstract: The efforts of people are what stimulates qualductivity-more quality per unit of input and productivity, more product per unit of input. Empathy-putting yourself in the shoes of someone else and experiencing as they experience -is a vital trail of the successful manager whether he or she be a business person, an athletic coach in sports, a leader of a social group, or a parent. Understanding others enables the manager in any activity to stimulate a sincere desire and want of a person or team members to do something well rather than the fallacious approach of forcing or dictating to team members that something must be done. in this paper, empathy is stressed as a significant facilitator to increase qualductivity and productivity in production, sales, customer billing, traffic control, shipping, and even the overall image of the whole Natural Gas Industry. Empathy provides the direct route to create the desire for people to do things well, thus, raising quality and product output simultaneously.

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