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Title: Computer Aided Dispatching System For Routine Logging Of Customer Service And Street Department Trucks
Author: William F. Eckles
Source: American Gas Association 1981
Year Published: 1981
Abstract: All gas utilities have some method for dispatching Customer Service and Street Department trucks. The majority of work is normally pre-assigned the day before, although emergency orders and same-day work, such as that related to leaks and turnons, are dispatched as soon as possible. In other words, most work is already assigned to the crews before they leave the shop in the morning. The truck radio is used to dispatch emergency work and to log where the drivers are and what they are doing. As the number of trucks each dispatcher handles increases, the confusion over the radio also increases. As confusion increases, so does inefficiency. A typical series of transmissions for a dispatcher may include three or four tricks and the exchange would take approximately 2 minutes of extreme confusion and noise.

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