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Title: Evolution Of Service Truck Arrangements And Tool Kits For Service Personnel
Author: Thomas J. Humphreys
Source: American Gas Association 1992
Year Published: 1992
Abstract: BaJtimore Gas and Electric Company, founded in 1816 as the first gas utility in the United States, has experienced significant growth in its 176 year history. Our ability to grow has been tied directly with our ability to provide prompt, effective service. Coincident with the growth in our gas system has been an even more pronounced growth in the expectations of our customers. We now serve, in our 615 square mile gas territory, a population of nearly 2 million (Fig. 1). Our 4400 miles of main and the hundreds of thousands of services those mains supply, require a service force that now numbers over 200 technicians who stand ready to respond to gas leaks, odor calls, and other gas-related emergencies. Our Gas and Appliance Service Department has the responsibility of meeting these service needs. We have established six homogeneous locations throughout the Baltimore metropoUtan area and our basic gas appliance service business includes the servicing of gas ranges, water heaters, and house heating equipment. We have also expanded into the servicing of domestic electric appliances by providing enhanced training for a higher-graded level of technician. Figure 2 shows the breakdown in specialties as we operate now. However, all of our technicians are, first and foremost, ready to respond to any gas-related emergency call. Consequently, by expanding our force and our business with the service of electric appliances, we actually have more technicians available to provide higher density and better coverage to respond to gas service calls.

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