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Title: Use Of Edp Service Performance Data
Author: Robert H. Reinauer
Source: American Gas Association 1973
Year Published: 1973
Abstract: The use of Electronic Data Processing Equipment, as a means of measuring performance of servicemen, has become an indispensible part of the operation of many gas utility service departments. While improving the performance of individual servicemen is the primary purpose of most EDP programs. there are many add-on benefits that can be obtained ai little or no additional cost by applying a little imagination and a iot of careful planning. I will cover a Service Performance Program and various other programs that have been developed by Public Service Electric and Gas Company. Public Service first entered the field of EDP for Service Department Operations 15 years ago. Initially, a series of programs were developed that provided performance data on individual, district, and company levels statistical data concerning completed service orders to eliminate manual couniing accounting information for distribution of labor charges and statistical information concerning appliance performance.

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