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Title: Public Service Electric And Gas Companys Customer Dispatch Support System Cdss()
Author: R. C. Rayner
Source: American Gas Association 1987
Year Published: 1987
Abstract: The Gas Transmission and Distribution (T&D) Department of Public Service Electric and Gas Company is responsible for serving approximately 1.4 million customers in the State of New Jersey, Within Gas T&D, a Customer Service Group provides response to gas leaks and emergency calls, service to all gas-burning appliances, the installation of gas meters, the tuming-on and discontinuance of gas and electric service to customers that are moving, the restoration of gas and electric service in conjunction with non-payment of bills, the installation of repair parts on gas appliances, and Company-originated work such as the periodic replacement of gas meters and inspection of gas-fired heating equipment. All totaled, the average number of service requests per year amounts to over 2,000,000. This is an extremely cyclic work load that is affected by monthly variations in customer turn-ons and shut-offs, time of year, and weather conditions.




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