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Title: Development Of A Gas Distribution Workforce Management System
Author: Anton Loewy, Thomas J. Heku, Jr.
Source: American Gas Association 1978
Year Published: 1978
Abstract: Orange and Rockland Utilities Gas Distribution Workforce Management System wa designed as a systematic way to reduce labor costs, identify unproductive work practices and control departmental staffing levels. It achieves this through proper planning, scheduling and assigning of work and timely follow up by supervision when problems are uncovered. This paper will outline the steps used to develop the system from the identification and targeting of activities to a discussion of the controls designed to evaluate and improve performance.

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