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Title: How Gain Benefits The Gas Utilities
Author: Gene W. Russell
Source: American Gas Association 1986
Year Published: 1986
Abstract: The name itself tells the story of how GAIN benefits the gas utility. In Gas Appliance Improvement Network, the key work is network. GAIN is nol just one utility contacting a manufacturer its a national organization of more than 60 utilities, 225 appliance manufacturers, and the American Gas Association Laboratories. A network-working together for a common purpose: the improvement of something vital to our existence - gas appliances. appliances. We like to call it Gaining on Appliance Perfection. In a world where many industries have forgotten the word service, the gas industry and appliance manufacturers have not. A report comes to a manufacturer that several of its gas ranges have had the oven door glass crack or shatter after several months use. The manufacturer follows up and finds the problem was a resuh of assembly line procedures that prevented proper tempering of the glass. The manufacturer makes modifications and solves the problem. A certain model gas valve is found to be hard to turn, and the plastic knob breaks. The manufacturer is notified of a trend, investigates, and changes the valve design. Some manufacturers begin using burner inserts to reduce the NOx levels on their gas ranges. Because the inserts will change the traditional blue flame to orange, servicemen are alerted to expect the difference when they make service calls on those ranges.

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