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Title: Experiences With Quality Circles
Author: Garret C. Miller
Source: American Gas Association 1984
Year Published: 1984
Abstract: Quality Circles became a topic of interest at Philadelphia Electric early in 1981, when Senior Management assigned responsibility to General Administration Department to research the subject. Research consisted of two activities. 1. Initiating a library literature search 2. Attending an Employee involvement Workshop given by the American Productivity Center (APC) The literature search yielded a number of case studies on Quality Circles and identified sufficient potential benefits to spur our interest. The Employee Involvement Workshop identified a number of employee involvement techniques, of which Quality Circles is one, and focused attention on the need for detailed planning and top-down management support as a prerequisite to an effective program.

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