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Title: Appliance Parts Procureiment At PSE&G
Author: Joseph Defuria, John Woods
Source: American Gas Association 1992
Year Published: 1992
Abstract: Public Service Electric and Gas Company has been involved m the procurement and installation of appliance repair parts since 1904. Over the years, there have been significant changes to our organization, replacement part manufacturers and distributors, the nature of appliances, the economy and the nature of the gas business. It is apparent that change will continue to occur and at an ever increasing rate. The only constant over time, as 1 see it, is the need to satisfy the customer i.e., to accurately diagnose the problem, and repair the apphance in an efficient, timely and economical manner. Today the Procurement and Materials Management function is challenged to constantly change and adapt to the ever changing business environment while keeping its major objective firmly in sight. That objective being to have the right part at the right time in tine right place and at the right price to allow the technician to do the job correctly and satisfy the customer.

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