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Title: New Business Teams
Author: Kimra Harper Cole
Source: American Gas Association 1996
Year Published: 1996
Abstract: During 1994, the Columbia Gas local distribution companies decided to place a new emphasis on the new business process. The need to reengineer this process was uncovered during a significant study of all of our key processes that impact our customers. The attributes that our customers found the most important were determined. What resulted was the formation of regional New Business Teams, teams focused on only the new business process and meeting the customers expectations.

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