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Title: Computer Aided Dispatch System Utilizing Data Transmission To Mobile Data Terminals
Author: Edward W. Bercofski
Source: American Gas Association 1987
Year Published: 1987
Abstract: The Philadelphia Gas Works is dedicated to providing excellent service to its customers at the lowest possible cost. Service calls from customers must be communicated accurately to the appropriate serviceperson. Unfortunately. traditional voice radio dispatching can be affected by channel congestion including emergency situations when efficient communications are particularly important. Moreover, extensive paperwork further slows down the communication flow. A computer aided dispatching system utilizing data transmission to mobile data terminals is the most complete solution to these problems. Installation and implementation of this type of system will result in an increase in productivity for both the service force and the dispatching function along with a substantially higher level of service to the Philadelphia Gas Works customers.

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