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Title: Effective Communication Between Calibration Labs And Customers
Author: Heather A. Wade
Source: 2011 Measurement Science Conference
Year Published: 2011
Abstract: A customer may send equipment to a calibration vendor for calibration with the expectation of quickly receiving it calibrated. The only instructions sent with the equipment may be please calibrate this. Calibrations are often delayed because of missing or incomplete information. Additionally, customers may not receive equipment calibrated for how they intend to use it. Using the requirements of ISO/IEC 17025 and feedback from calibration vendors, we created a formalized process and a standardized form for requesting calibration services. Weve found these to be effective tools to streamline outsourced calibration & equipment services.

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