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Title: Big Leaps From Small Steps
Author: W. A. Reynolds
Source: American Gas Association 1970
Year Published: 1970
Abstract: Five years ago, when we first introduced programmed instruction in our serviceman training program the reaction of our instructors generally was negative. Some resisted because tiiey felt it threatened their jobs, others because it was a strange and radical innovation. Even those who admitted that it might have some value fell that it would restrict their teaching and lessen the importance of the instructor in the training process. All of our efforts to allay these fears were viewed with skepticism. A few months ago, due to an excessive delay in obtaining reprints of two programs, our instructors had to revert to our previous methods of teaching these subjects for a short period. Utter Chaos. They reacted as if a calamity had befallen them. Their main complaints were more work for the instructor, it took longer, and the results were not as good!

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