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Title: Dispatch Operations
Author: Robert R. Mason
Source: American Gas Association 1971
Year Published: 1971
Abstract: THE Wisconsin Gas Company has made many changes in its method of dispatching service work in the past 20 years. Some of the changes were made to compensate for the rapid growth of the company after the introduction of natural gas in 1949. Other changes were made because of system renewals, appliance improvement, changes in commission requirements, introduction of computer read orders, and a myriad of other small innovations. All of these sum up the service dispatch area into what it is today. Despite the expertise we feel we have today, we again are working toward even more changes in the future. The Wisconsin Gas Company service dispatch area is currently responsible for 300,000 meters in its franchised area. The service area consists of approximately 600 square miles. This area is serviced by 192 servicemen, who work out of 170 vehicles. One hundred-twenty of these vehicles are radio-equipped. We also have four radio car quick-call units. In the past month we also have introduced 10 personal papers. This unit is about YA the thickness of a cigarette package and about 5 inches long. When the pager is activated by the dispatcher, the unit sounds a signal and for 10 seconds relays a message to the selected serviceman. The serviceman receives the message and the unit goes into a hold position until the dispatcher needs Mm again.

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