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Title: Pre-Selection Testing Program For Customer Service Mechanics
Author: J. F. Hickson
Source: American Gas Association 1977
Year Published: 1977
Abstract: A pre-selection training program was developed by our Company in 1972 in order to test and screen candidates applying for Customer Service Mechanic vacancies in the Customer Service Department. Our Company is a combination gas and electric utility with all the physical workers in the Company unionized and represented by one IBEW Local. The starting position in the Customer Service Mechanic series is not an entry level position in the Company and it is therefore necessary to draw candidates from other departments within the Company through a job vacancy posting system. This contractual method of selection to fill job vacancies presented a problem to the Customer Service Department until the present pre-selection testing was developed in 1972.

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