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Title: I Smell Gas And It Happens Every Year Video Tape Training Aids
Author: Robert H. Reinauer
Source: American Gas Association 1983
Year Published: 1983
Abstract: I Smell Gas. How many times have you heard that? At Public Service Electric and Gas Company (PSE&G) we hear our customers say it 125,000 times per year. Of these 125,000 gas leak reports, less than half turn out to be actual gas leaks. Some customers call in gas leaks, not because they detect an odor but because they want immediate service on an appliance. They may detect other odors such as gasoline or sewer gas, or smell gas momentarily when lighting top burners on their gas range. With the large volume of gas leaks handled, we find it necessary to do some screening in order to ensure a serviceperson is not tied up on a nocause leake while another customeer with a true emergency is left waiting. Up until two and a half years ago when PSE&G began its change-over to a central computerized inquiry system, all gas leak calls were routed from local commercial offices to the serving Gas Distribution Headquarters, of which there were 14. The customers spoke directly to the local gas dispatchers, most of whom were former appliance service mechanics. Because of their familiarity with handling gas leaks in the field they were able to eveduate the customers request and in most cases determine the urgency of the call and at times cancel unnecessary calls. With this type of screening slightly over 50% of the calls covered turned out to be actual leaks.

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