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Title: Processing Quality Information
Author: John E. Nevilles
Source: 1986 Measurement Science Conference
Year Published: 1986
Abstract: The process of manipulating data that comes in many shapes and from many sources can be confusing to the vast majority of manufacturing and service industry personnel. They collect, tabulate, and present data for many different reasons and needs sometimes intentionally hiding a problem or situation not truly understood. But most of the time they are simply so overwhelmed by the massiveness and detail of the information that they are unable to arrive at the correct conclusions

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