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Title: Quality Circles In Utility Fleet Operations
Author: James D. Carlineo
Source: American Gas Association 1983
Year Published: 1983
Abstract: It would seem unfair for me to start off by telling you what we have accomplished at Baltimore Gas and Electric Company with Quality Circles in our fleet operations without making sure you know what a Quality Circle is all about. Therefore, I would like to give you a brief history of Quality Circles, how they operate, how we progressed, how circles fit into fleet operations, road blocks which you will encounter, and benefits your company can expect. If youre over thirty years old, you can remember when the stamp MADE IN JAPAN meant junk! In fact, in the 1950s the Japanese were known as the junk merchants of the world. Today, all that has changed. Japan sets the standards of quality in many fields such as electronics and photographic equipment. Japan also leads the worlds industrialized nations in productivity growth. Their productivity is real-for example, they manufacture automobiles in 1/3 the time of U. S., Swedish, and West German manufacturers using the same technology. What happened? How do they do it? Are they smarter? Do they work harder? Of course not. But they have done some things differently. In the early 1960s, Japan launched a nationwide effort to improve product quality. Under the guidance of W. Edwards Deming from Bethesda, Maryland and some prominent American statisticians the concept of Quality Circles was developed and firms all across Japan involved their workers in teams to solve productivity and quality problems. The growth of the idea was spectacular. Today there are over one million circles involving over ten million workers.

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