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Title: Managing Your Metrology As A Business To Meet And Exceed Customer And Compliance Requirements
Author: Jake. A. Jacanin
Source: 2009 Measurement Science Conference
Year Published: 2009
Abstract: With budgets to keep and customers to satisfy some of the best run metrology operations manage the department as a business, instead of just another department in the larger corporation. Using approaches common to the business owner can encourage more disciplined decision-making about costs, greater focus on customer satisfaction and drive a balance between these needs and the industry and corporate compliance requirements

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