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Title: Gain Update-1984
Author: J. Robert Hudson
Source: American Gas Association 1984
Year Published: 1984
Abstract: Last year, 1983, GAIN celebrated its 10th anniversary. During those ten years, over 18,000 field observation reports have been completed by field personnel and processed through our program to appropriate appliance and control manufacturers. This program has been very important for improving the performance and serviceability of gas-related products. The goal, of course, is consumer satisfaction. GAIN is one important way to help assure customer satisfaction. The cooperation from the Gas Appliance Manufacturers Association and from individual manufacturers during this period has been excellent -without their cooperation there would be no GAIN. Recently the trend has been to fewer reports - but with quality reports. The 19 Contact Utilities are the ones who have the final say as to which reports are forwarded on to manufacturers, and they are the ones who ensure that the data are complete and that, if possible, problem parts are available for inspection and testing.

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