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Title: Major Gas Outage Restoration - Response To Tropical Storm Floyd
Author: Paul E. Pirro
Source: American Gas Association 2000
Year Published: 2000
Abstract: Gas outage contingencies always occur when least expected. Although many utilities have effective Emergency Response Procedures designed to handle gas outages, they may encounter unexpected challenges while performing a major restoration. Last year, Public Service Electric & Gas Company (PSE&G) experienced one of the largest gas outages ever recorded in their franchise territory when Tropical Storm Floyd caused flooding in a number of areas. With a strong commitment to satisfying customers, the majority of the restoration was completed in one week. At a State Assembly Committee hearing reviewing the aftermath from Tropical Storm Floyd, PSE&G received very high praise for the outstanding effort that was put forward during the natural disaster. Although the restoration effort was considered a complete success, the Company developed lessons learned to improve performance if faced with similar circumstances in the future.

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