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Title: Coping With Customer Hazards
Author: Hewitt Crosby
Source: American Gas Association 1975
Year Published: 1975
Abstract: Whenever a group of Customer Service Managers gets together and the conversation gets around to talking shop, one is amazed at the number of mutual problems we have which has nothing to do with the actual servicing of meters or appliances. At our Customer Service and Utilization Committee meeting last September it was suggessted that we make a pass at indentifying customer-related hazards, and then by means of a questionnaire to member companies, find out how the Industry copes with them.

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